
Can AI Make Customer Service Feel More Human?
In this episode of The AI Cognitive Shift, Tom Chen, Chief Product Officer at Aircall, joins Alastair Goldfisher to discuss how AI is transforming voice communication for businesses. From AI copilots and real-time training to voice-to-voice models that understand emotion, Chen shares why the next evolution of customer support is more human than ever. Please click the image above to watch the interview.
Today’s Headlines — The latest reporting and analysis from AiNews.com:
Google Cloud Unveils Gemini Enterprise, a Unified AI Platform for Business Transformation - Google Cloud has introduced Gemini Enterprise, a new AI platform built to unify data, workflows, and agents across entire organizations, marking its most ambitious enterprise AI push to date.
OpenAI Reports 30% Reduction in Political Bias with GPT-5 - OpenAI says its latest ChatGPT models are showing measurable progress in reducing political bias, marking a key step toward more objective AI conversations.
The Myth of the AI Voice: Why Writing with ChatGPT Doesn’t Mean Losing Yourself - AI writing is often dismissed as robotic or soulless. But what if the problem isn’t the tool — it’s how we use it?
More AI Headlines (Curated by AiNews.com) — Other major stories making waves across the AI world today:
OpenAI’s Nick Turley on transforming ChatGPT into an operating system - TechCrunch sat down with OpenAI’s Nick Turley to discuss how he’s thinking about ChatGPT’s future, specifically, how to turn ChatGPT into an operating system. Read the conversation with Nick Turley, head of ChatGPT.
ElevenLabs Adds Agent Workflows - Agent Workflows provide a powerful visual interface for designing complex conversation flows in Agents Platform. Instead of relying on linear conversation paths, workflows enable you to create sophisticated, branching conversation graphs that adapt dynamically to user needs.
Musk's xAI nears $20 billion capital raise tied to Nvidia chips - Nvidia is investing as much as $2 billion in the equity portion of the deal, Bloomberg reported, adding that the financing, which includes equity and debt, will be tied to the Nvidia graphics processing units that xAI plans to use in its data center Colossus 2.
Cursor Introduces Plan Mode - Cursor can now create plans, research your codebase, and run longer agents. When you prompt Agent to create a plan, Cursor researches your codebase to find relevant files, review docs, and ask clarifying questions. When you’re happy with the plan, it creates a Markdown file with file paths and code references. You can edit the plan directly, including adding or removing to-dos.

Create a content brainstormer with Google's Opal
In this tutorial, you will learn how to build a content brainstorming app using Google's Opal, turning blank page syndrome into instant social media post ideas with hooks, outlines, and hashtags — no coding required.
Step-by-step:
Go to Google Opal, sign in with your Google account (free during beta), and click "+ Create New" to access the visual canvas with a prompt bar
Prompt: "Create a content idea generator. Input a topic and platform (LinkedIn or Twitter). Pull recent trends, then generate 5-10 post ideas with attention-grabbing hooks, 3-bullet outlines, and relevant hashtags. Output as a formatted table with thumbnail image suggestions"
Refine your app by chatting with Opal to add features like "Add export to Google Docs for easy copying," then test with a real topic like "Give me ideas for a post on best AI tools," and select your platform
Fine-tune outputs by selecting nodes and clicking "Suggest an edit to the prompt" to refine tone or specificity, then click "Share App" in the top right and set permissions to "Anyone with the link"
Pro tip: Build different versions for different platforms: a LinkedIn thought leadership generator, a Twitter viral thread builder, or an Instagram caption writer.

AI Tools:
Please note that AiNews.com does not endorse the following AI tools. We aim to share the tools we come across that you may find helpful in you work or daily lives.
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