Anthropic Privacy Update: Claude Users Face 5-Year Data Retention Choice - Starting this week, notifications will appear for existing users, who must accept the updated terms by September 28, 2025. New users will choose their preference during signup. For users who opt in, data from new or resumed chats and coding sessions will be retained for five years to support training and safety improvements.

OpenAI Launches GPT-Realtime and Realtime API for Production Voice Agents - OpenAI introduces GPT-Realtime, its most advanced speech-to-speech model, alongside major Realtime API updates including image input, SIP calling, and MCP server support. The updated API now includes support for remote MCP servers, image input, and Session Initiation Protocol (SIP) phone calling, enabling agents to connect to the public phone network and PBX systems. The new features broaden how developers can integrate external tools and real-world context into conversational agents.

Microsoft AI Introduces MAI-Voice-1 and MAI-1-Preview Foundation Model - Microsoft AI unveils its first in-house models: an expressive speech system, MAI-Voice-1, and MAI-1-preview, a large-scale foundation model trained on 15,000 GPUs. MAI-Voice-1, a speech generation model designed to produce natural, expressive, high-fidelity audio across both single- and multi-speaker scenarios. MAI-1-preview, the company’s first foundation model trained end-to-end in-house. It follows a mixture-of-experts architecture.

AI Voice Assistants Enter 911 Call Centers to Ease Staffing Shortages - Aurelian, a Y Combinator-backed startup, has raised $14M to deploy AI voice assistants that handle non-emergency 911 calls in understaffed dispatch centers. The AI system is designed to offload non-urgent call volume, allowing human dispatchers to focus on life-threatening emergencies. "You’re not replacing an existing human being; you’re replacing a person they wanted to hire but couldn’t.”

Go to Zapier Agents, click "New Agent", name it "Email Triage Assistant", and set it to run daily at 9 AM (batch processing saves Zapier calls)

Click Copilot and paste: "Every day at 9 AM PST, retrieve all emails from the last 24 hours. Classify as: Spam, Auto-replies, PR/Marketing, Customer Support, Feedback, or General Inquiry"

Add team tagging rules customized for your team members to funnel to specific departments or responsibilities

Click "Add tools" and connect Gmail, Slack, and your FAQ URLs — grant full permissions for autonomous operation

Test with your current inbox, verify categorization accuracy, then enable the daily schedule

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