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Today’s Headlines:
Google Expands AI Mode in Search With New Agentic Features - Google Search is introducing new agentic features in AI Mode, allowing users to complete tasks more efficiently. The rollout begins with restaurant reservations, with future support for local service appointments and event tickets.
Industry Reacts to Microsoft’s Warning on ‘Seemingly Conscious AI’ - When Microsoft AI chief Mustafa Suleyman warned against studying “seemingly conscious AI,” his blog post drew sharp attention — and now, industry commentary is adding new layers of context to the debate, with ChatGPT giving its take on this topic.
Google Reveals Energy and Water Use of Gemini AI Prompts - Google has released new data on the energy, emissions, and water footprint of its Gemini AI prompts, positioning its systems as more efficient than widely assumed and highlighting ongoing efforts to reduce environmental impact.
Google scores six-year Meta cloud deal worth over $10 billion - Meta has agreed to spend more than $10 billion on Google cloud services. The agreement spans six years, and mainly centers around artificial intelligence infrastructure. Meta and Google have long been rivals, but Meta needs all the cloud infrastructure it can access.
Use GPT-5 in Microsoft 365 to analyze emails
In this tutorial, you will learn how to leverage GPT-5 through Microsoft Copilot to automatically search your email history, analyze complex threads, and generate personalized replies that perfectly match your writing style.
Step-by-step:
Open Microsoft Edge and click the Copilot ribbon (top right) - sign in with your Microsoft account for free access
Enable "Smart" mode in Copilot to connect your Outlook data (Enterprise users need admin approval for Microsoft Graph access)
Prompt: "Summarize my most recent 10 emails with bullet points on what needs replies today, then draft responses in my usual tone"
GPT-5 analyzes your entire email history, extracting key decisions, recent developments, and your typical communication patterns
Review the AI-generated reply and refine with prompts like "Make this more formal" or "Add timeline details"
Pro tip: Create context-aware templates by prompting "Analyze my email patterns with executives vs. team members, then draft this using my appropriate tone for a [C-level/peer/direct report]" for perfectly calibrated responses.
AI Tools:
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The future of AI customer service is at Pioneer
There’s only one place where CS leaders at the cutting edge will gather to explore the incredible opportunities presented by AI Agents: Pioneer.
Pioneer is a summit for AI customer service leaders to come together and discuss the trends and trajectory of AI and customer service. You’ll hear from innovators at Anthropic, Toast, Rocket Money, Boston Consulting Group, and more—plus a special guest keynote delivered by Gary Vaynerchuk.
You’ll also get the chance to meet the team behind Fin, the #1 AI Agent for customer service. The whole team will be on site, from Intercom’s PhD AI engineers, to product executives and leaders, and the solutions engineers deploying Fin in the market.