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Legacy customer service (CX) is over. AI-first CX isn’t a trend — it’s a bottom-line shift.
On Tuesday, December 9th at 11AM ET, join us for a no-fluff conversation about where customer service is actually going next: fast, scalable, human, and powered by agentic AI.
We’ll break down which AI strategies are delivering real results (and which are noise), how leading brands are cutting costs while increasing CSAT, and what CX leaders need to do now to stay relevant heading into 2026 and beyond.
Hear directly from the leaders shaping the future, featuring Leonardo Declich, Director of CX Digital Transformation at Frontier Airlines; Philipp Heltewig, Chief AI Officer at NICE; and moderator Alicia Shapiro, CMO and Head of News Reporting at AiNews.com.
Today’s Headlines — The latest reporting and analysis from AiNews.com:
Amazon Nova Forge Lets Enterprises Build Custom Frontier Models - Amazon just introduced Nova Forge, a new service that lets enterprises build their own frontier models by training from early Amazon Nova checkpoints and blending in proprietary data. Instead of relying solely on prompt engineering or fine-tuning, customers can shape how the model learns their domain—then deploy it as a private model on Amazon Bedrock. For teams sitting on valuable data but limited AI infrastructure, this could open the door to truly domain-specific AI at frontier scale.
White House Launches Genesis Mission: A National AI Platform for Scientific Discovery - The White House has launched the Genesis Mission, a national AI initiative designed to accelerate U.S. scientific discovery using federal datasets, national lab supercomputers, and frontier AI models. Led by the Department of Energy, the program creates a unified platform for developing scientific foundation models, AI agents, and automated research workflows across domains like biotechnology, semiconductors, quantum science, and energy innovation. This is one of the largest science-focused AI efforts in U.S. history—and it signals a major shift toward AI-driven national research infrastructure.
More AI Headlines (Curated by AiNews.com) — Other major stories making waves across the AI world today:
How AI is transforming work at Anthropic - Anthropic published an in-depth look at how its own engineers are using Claude to write, debug, and review code—reporting major productivity gains alongside risks like skill atrophy and reduced mentorship. A useful deep dive for readers interested in how AI is reshaping real engineering workflows inside an AI-native company.
OpenAI and NORAD team up to bring new magic to “NORAD Tracks Santa” - OpenAI and NORAD have teamed up to bring new magic to this season’s “NORAD Tracks Santa,” blending cutting-edge AI with a beloved holiday tradition. It’s a fresh example of how AI can power creative, family-friendly experiences — worth a look if you care about tech meeting tradition.
AWS re:Invent 2025: Live updates on new AI innovations and more - Amazon unveiled a massive wave of AI updates at AWS re:Invent 2025, including new autonomous agents, expanded Nova models, on-prem AI factories, next-gen Trainium chips, and major upgrades across Bedrock, SageMaker AI, and S3. The announcements show how quickly Amazon is pushing to make AI infrastructure, model customization, and agentic workflows more accessible to enterprises of every size. If your team is exploring large-scale AI adoption or modernization, this year’s re:Invent offers a clear look at what the next generation of enterprise AI will look like.
Anthropic reportedly preparing for one of the largest IPOs ever in race with OpenAI - AI startup Anthropic — maker of the Claude chatbot — is reportedly preparing for a public offering as early as 2026, according to media reports. If the IPO happens, it could give Anthropic the capital boost to scale rapidly and compete head-to-head with other leaders like OpenAI — potentially reshaping who dominates generative AI markets. For businesses and developers, that might mean broader access to models, faster innovation, and more competition. But it also raises questions about how profitability dynamics and investor expectations could influence the direction of AI tools.
IBM, Cisco outline plans for networks of quantum computers by early 2030s - IBM and Cisco have announced a collaboration to build a network of fault-tolerant quantum computers — aiming for a proof-of-concept by the end of the decade, and a working quantum-computing network by the early 2030s. If successful, this could lay the groundwork for a “quantum internet,” offering computational power vastly beyond today’s supercomputers — with major implications for cryptography, materials science, and AI research. For tech watchers and AI insiders, it’s a bold signal that quantum-powered computing may soon move from speculative to serious infrastructure.
Create Instagram product shots with Nano Banana Pro
In this tutorial, you’ll learn how to use Nano Banana Pro to generate a full 9-image Instagram feed from just one inspiration photo, turning your product shots into cohesive, high-quality visuals for social media campaigns.
Step-by-step:
Go to Gemini → Tools → Create Images, ensure Pro mode is enabled, and upload an inspiration image that reflects your desired style or aesthetic
Upload your product image, describe it, then prompt with: “Create a 9-image Instagram feed for this product with varied angles, people, and environments”
Click Submit to generate your 9-image grid. Review results and, if needed, ask Nano Banana to regenerate or isolate specific shots
Download your favorite visuals and post them directly to Instagram, TikTok, or your brand’s storefront for an instant, consistent feed
Pro tip: The more specific and visually aligned your examples are, the better the AI matches your desired aesthetic.
AI Tools:
Please note that AiNews.com does not endorse the following AI tools. We aim to share the tools we come across that you may find helpful in you work or daily lives.
Descript: Descript is an all-in-one audio and video editing tool that lets you edit media as easily as a text document, with AI features for transcription, overdubbing, and streamlined content production. We’re excited to invite you to join Descript’s Creator Plan and enjoy 50% off your first 2 months. Be sure to use our link to activate the discount! (As an affiliate partner with Descript, AiNews may earn a small commission if you sign up using our link. There’s no extra cost to you — it simply helps support our independent reporting and the work we do.)
AI Santa Claus: Bring Christmas magic to your kids with AI Santa. Send a message to Santa today.
Official NORAD Tracks Santa: As part of the annual NORAD Tracks Santa program, OpenAI worked with NORAD to create three simple holiday tools within ChatGPT that parents and Christmas enthusiasts can use to bring extra joy into their homes. Elf Enrollment that turns a photo into an "official" Santa's helper. Santa's Toy Lab turns a child's toy idea into a printable coloring page. Christmas Story Creator uses a fill-in-the-blank style storytelling tool that lets families plug in names, places, and fun details to create a one-of-a-kind holiday tale to read aloud.
PiXmas: Transform photos into magical Christmas studio portraits instantly.
Remio: remio unifies your files, meetings, emails, and web content to build an AI that thinks and works just like you do.
Bloom: World's first on-brand AI. Generate infinite on-brand assets. Distill your website into a living brand system.
Legal Robot: Know what you sign ™ Automated legal analysis, for everyone.
Our LinkedIn Community is growing - Will you join us? We invite you to join our LinkedIn group to participate in AI discussions and share developments with the rest of the group. Join today!
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