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Legacy customer service (CX) is over. AI-first CX isn’t a trend — it’s a bottom-line shift.
On Tuesday, December 9th at 11AM ET, join us for a no-fluff conversation about where customer service is actually going next: fast, scalable, human, and powered by agentic AI.
We’ll break down which AI strategies are delivering real results (and which are noise), how leading brands are cutting costs while increasing CSAT, and what CX leaders need to do now to stay relevant heading into 2026 and beyond.
Hear directly from the leaders shaping the future, featuring Leonardo Declich, Director of CX Digital Transformation at Frontier Airlines; Philipp Heltewig, Chief AI Officer at NICE; and moderator Alicia Shapiro, CMO and Head of News Reporting at AiNews.com.
Today’s Headlines — The latest reporting and analysis from AiNews.com:
Perplexity Launches New AI Shopping Experience With Instant Checkout - Perplexity just launched a new AI-powered shopping experience designed around personal discovery — not ads. The platform uses conversational search, memory, and PayPal-powered checkout to help shoppers find what they truly love while keeping merchants in control of the customer relationship. Available now on desktop and web, with mobile apps coming soon.
AI Can Sell Products, But Harder to Deliver Trust - Reprise CEO Sam Clemens talks about why AI may perfect the demo but still can’t replace the human connection that closes the deal. Reprise allows sales and product teams to create fully functional, AI-powered demo environments that look real, are predictable and don’t risk exposing live systems.
Anthropic Releases New Evaluation Showing Claude’s Political Even-Handedness - Anthropic has released a new, open-source evaluation framework to measure political "even-handedness" in AI models. The study claims that its Claude model, with a score of 94–95%, is highly balanced, significantly outperforming competitors on this metric. This move attempts to establish a transparent industry standard for proving AI neutrality amid growing political scrutiny.
More AI Headlines (Curated by AiNews.com) — Other major stories making waves across the AI world today:
Building an Antifragile AI Ecosystem: cooling the hype, embracing the work - In “Building an Antifragile AI Ecosystem,” Stefan Weitz challenges the industry to move beyond hype and focus on lasting value — urging AI builders to design systems that improve under pressure, not collapse. The piece argues for realism, humility, and resilience in AI — a needed dose of truth in a time of grand promises.
OpenAI and NORAD team up to bring new magic to “NORAD Tracks Santa” - OpenAI and NORAD have teamed up to bring new magic to this season’s “NORAD Tracks Santa,” blending cutting-edge AI with a beloved holiday tradition. It’s a fresh example of how AI can power creative, family-friendly experiences — worth a look if you care about tech meeting tradition.
OpenAI takes an ownership stake in Thrive Holdings to accelerate enterprise AI adoption - OpenAI has taken a stake in Thrive Holdings to embed AI deeply into accounting, IT services, and other traditional business operations. This collaboration signals a major push to modernize legacy industries — and could reshape how companies adopt AI under the hood.
IBM: Creating smarter business with AI and quantum - In the latest episode of “Smart Talks,” IBM CEO Arvind Krishna joins Malcolm Gladwell to explore how quantum computing and AI together could redefine business processes and digital infrastructure. It’s a forward-looking conversation worth hearing if you’re curious about the next frontier where AI meets quantum.
Turn any UI into a landing page with Gemini 3 Pro
In this tutorial, you will learn how to use Gemini 3 Pro to study any UI design from video and turn it into a fully working landing page, complete with animations, interactions, and polished layouts that don't look AI-generated.
Step-by-step:
Find UI inspiration on Dribbble, Behance, or any live SaaS site, then download a screen recording of the scrolling page (not just a static screenshot)
Upload the video to Gemini 3 Pro (thinking mode on) and prompt: "Study this video and write a detailed prompt describing the UI in depth—layout, colors, typography, animations—then turn it into instructions for a developer"
Ask Gemini to convert the analysis into markdown format for a clean handover document, then copy the full prompt into a new Gemini chat
Adapt the prompt to your product (swap company name, concept) and add: "Create a high-fidelity interactive landing page based on this design spec and show me a live preview"—then iterate on colors, sections, or animations before exporting to Cursor, Bolt, or Replit for deployment
Pro Tip: Gemini 3.0 is great at analyzing videos for animations and UI specs and turning them into functional landing pages and websites.
AI Tools:
Please note that AiNews.com does not endorse the following AI tools. We aim to share the tools we come across that you may find helpful in you work or daily lives.
Descript: Descript is an all-in-one audio and video editing tool that lets you edit media as easily as a text document, with AI features for transcription, overdubbing, and streamlined content production. We’re excited to invite you to join Descript’s Creator Plan and enjoy 50% off your first 2 months. Be sure to use our link to activate the discount! (As an affiliate partner with Descript, AiNews may earn a small commission if you sign up using our link. There’s no extra cost to you — it simply helps support our independent reporting and the work we do.)
AI Santa Claus: Bring Christmas magic to your kids with AI Santa. Send a message to Santa today.
Official NORAD Tracks Santa: As part of the annual NORAD Tracks Santa program, OpenAI worked with NORAD to create three simple holiday tools within ChatGPT that parents and Christmas enthusiasts can use to bring extra joy into their homes. Elf Enrollment that turns a photo into an "official" Santa's helper. Santa's Toy Lab turns a child's toy idea into a printable coloring page. Christmas Story Creator uses a fill-in-the-blank style storytelling tool that lets families plug in names, places, and fun details to create a one-of-a-kind holiday tale to read aloud.
PiXmas: Transform photos into magical Christmas studio portraits instantly.
Unfold: Turns any topic into interactive, AI-powered courses. Powered by Gemini 3, it adapts to your learning style.
Vidsbo: AI Storyboard Generator: Create Storyboards from Videos & Ideas. Effortlessly reverse-engineer videos into prompts or generate professional storyboards from simple ideas.
Freebeat: Turn Music & Ideas into Viral Videos In One Click. Effortlessly create dance, lyric, and music videos – ready to go viral.
Our LinkedIn Community is growing - Will you join us? We invite you to join our LinkedIn group to participate in AI discussions and share developments with the rest of the group. Join today!
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