
Legacy customer service (CX) is over. AI-first CX isn’t a trend — it’s a bottom-line shift.
On Tuesday, December 9th at 11AM ET, join us for a no-fluff conversation about where customer service is actually going next: fast, scalable, human, and powered by agentic AI.
We’ll break down which AI strategies are delivering real results (and which are noise), how leading brands are cutting costs while increasing CSAT, and what CX leaders need to do now to stay relevant heading into 2026 and beyond.
Hear directly from the leaders shaping the future, featuring Leonardo Declich, Director of CX Digital Transformation at Frontier Airlines; Philipp Heltewig, Chief AI Officer at NICE; and moderator Alicia Shapiro, CMO and Head of News Reporting at AiNews.com.
Today’s Headlines — The latest reporting and analysis from AiNews.com:
OpenAI Drops Mixpanel After Security Incident Exposes Limited User Metadata - A recent incident at third-party analytics provider Mixpanel exposed limited OpenAI API account metadata, though no chat content, credentials, or payment information were affected. OpenAI has removed Mixpanel from its services, launched expanded vendor security reviews, and is notifying all impacted users. The event highlights how safeguarding AI systems requires strong protection across the entire ecosystem — not just the model itself.
MIT Study Finds 11.7% of U.S. Jobs Already Exposed to AI Automation - MIT’s new Iceberg Index shows that current AI systems could technically replace 11.7% of the U.S. workforce, representing $1.2 trillion in wages. The study maps how AI affects 151 million workers across every state, revealing far broader exposure than tech-sector layoffs suggest. State governments are already using the platform to shape workforce strategy and reskilling plans.
HP to Lay Off 4,000–6,000 Workers as Company Expands AI Adoption - HP announced plans to lay off 4,000–6,000 workers by 2028 as part of a $1 billion cost-saving initiative tied to increased AI adoption. The cuts will hit product development, internal operations, and customer support as the company leans more heavily on automation. Experts are divided on whether AI is truly driving these layoffs or whether companies are using it to justify broader restructuring.
Perplexity Adds Memory-Powered Personalization to Its AI Assistant - Perplexity has introduced a new memory system for its Comet Assistant, allowing it to recall user preferences and past conversations to deliver far more personalized answers. The update ensures continuity across tasks, enhances accuracy, and works across every Perplexity model.
More AI Headlines (Curated by AiNews.com) — Other major stories making waves across the AI world today:
Estimating AI productivity gains from Claude conversations - New research from Anthropic suggests current-generation AI could nearly double U.S. labor productivity growth. Based on analysis of 100,000 real-world conversations with Claude, the study estimates that AI-driven time savings could lift annual labor productivity by 1.8%. For anyone watching how AI is reshaping work — this is a figure you don’t want to ignore.
New Artificial Intelligence Model Could Speed Rare Disease Diagnosis - Researchers at Harvard Medical School unveiled popEVE — an AI model designed to predict which genetic variants may cause rare diseases. By sifting through a person’s genome and ranking variants by disease likelihood, popEVE could drastically shorten the diagnostic odyssey for patients with rare or undiagnosed conditions. A hopeful advance for rare-disease diagnostics and personalized medicine worldwide.
US Patent Office issues new guidelines for AI-assisted inventions - The USPTO has released new rules clarifying how inventions developed with AI assistance will be reviewed for patent eligibility. Under the updated guidance, generative AI tools are regarded as instruments — not inventors. Only humans who conceived the invention under traditional criteria are eligible for patent claims. The announcement brings important legal clarity to AI-assisted innovation and could shape the future of AI-generated inventions.

Use ChatGPT shopping research to find best deals
In this tutorial, you will learn how to use ChatGPT's Shopping Research feature to find the best deals without hopping across multiple sites, centralizing the entire experience from search to price comparison to checkout links.
Step-by-step:
Go to ChatGPT, click the plus button, and select Shopping Research to enable the tool
Describe what you're looking for (e.g., "Find me the best Black Friday laptop deals and compare across sites")—answer follow-up questions about budget, specs, and use case to refine results
Review final suggestions showing top deals, price comparisons across retailers, trade-offs, alternatives, and direct links to each listing
Select your product, click through to the retailer, and complete your purchase
Pro Tip: Soon, you’ll also be able to buy selected products directly in ChatGPT via services like Stripe or PayPal — no need to visit the retailer’s site.

AI Tools:
Please note that AiNews.com does not endorse the following AI tools. We aim to share the tools we come across that you may find helpful in you work or daily lives.
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Our LinkedIn Community is growing - Will you join us? We invite you to join our LinkedIn group to participate in AI discussions and share developments with the rest of the group. Join today!
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